P&BC Data Support Officer

Join our Planning & Building Control (P&BC) Digital & Data Unit and help us keep the borough’s critical planning and building control information accurate, accessible and actionable. From capturing and validating applications data to shaping the reports that inform decisions across housing, planning compliance, street naming & numbering and local land charges — your work will directly support services used by thousands of residents and businesses.

About the role

As a P&BC Data Support Officer, you’ll provide a responsive, accurate data capture and support service; develop efficient processes for data entry and analysis; and help colleagues access the information they need to deliver great public services. You’ll work across P&BC datasets (Town Planning, Planning Compliance, Building Control, Street Naming & Numbering and Local Land Charges) and support day‑to‑day operational reporting.

You’ll be working with: Acolaid, Laserfiche, Idox, Power BI and ArcGIS — plus our spreadsheets, divisional trackers and CRM/document systems — so a practical, systems‑curious mindset will help you thrive.

What you’ll do

• Capture, cleanse and maintain high‑quality data across divisional databases, spreadsheets and trackers; spot and correct errors; and keep records audit‑ready.
• Validate and reconcile information across Orders/Points/Zones and other service sources; allocate and track data tasks to ensure timely completion.
• Produce reports and routine performance outputs in agreed formats/timelines; support colleagues with data queries and first‑time resolution to customer requests.
• Use divisional systems including Acolaid, Laserfiche, Idox, Power BI and ArcGIS to input, query, spatially capture boundaries and generate insights that support decisions.
• Troubleshoot and improve data processes, contributing to tools, templates and procedure notes that make our workflows faster and more reliable

What you’ll bring (skills & experience)

Essential

• Proven accuracy and attention to detail in data entry, cleansing and validation work across multiple systems.
• Strong Excel/Office 365 skills (lists, lookups, filters, pivots) and confidence working with shared trackers and templates.
• Experience providing front‑line data support and clear customer service to internal users and the public.
• Ability to produce routine reports to deadlines and present information clearly for non‑technical audiences.
• Familiarity with (or ability to learn quickly) Acolaid / Laserfiche / Idox / Power BI / ArcGIS.
• Good understanding of information governance and GDPR in day‑to‑day data handling.

Desirable

• Experience working with planning/building control, local land charges or street naming & numbering datasets.
• Exposure to spatial data capture and basic map‑based tasks in ArcGIS.
• Process improvement or troubleshooting background in operational data environments.

About the team and impact

You’ll be part of a collaborative Digital & Data Unit that supports P&BC to deliver efficient, customer‑centred services. The work you do will underpin performance reporting and service improvements, helping us deliver better outcomes for residents and a high‑quality built environment. (Team structure and reporting line confirmed in the JD set.)

Quick facts

• Job title: P&BC Data Support Officer (Grade F)
• Directorate/Service: Housing & Regeneration – P&BC Digital & Data Unit
• Reports to: P&BC Data & Applications Lead

Key systems: Acolaid, Laserfiche, Idox, Power BI, ArcGIS 

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.