Brokerage and Tracking Officer

We are recruiting for a Brokerage and Tracking Officer to join our team.

Careers Young Workpath provides Careers Information, Advice and Guidance, as well as Employability Support, to young people aged 13–19 (and up to 25 with an EHCP) in Tower Hamlets. We work in schools, colleges and community settings to help them progress into education, employment and training.

We are seeking a Brokerage and Tracking Officer to be based in our public office in Watney Market and other community locations. You must have a genuine interest in supporting young people in Tower Hamlets and helping them access education, apprenticeships, jobs and training. We are looking for someone who is self‑motivated, an excellent communicator, and a strong team player with outstanding interpersonal skills. You will be highly organised, able to prioritise competing demands and manage a busy caseload.

In this role, you will work with young people across a range of settings, providing careers information, advice and employability support. You will make referrals to providers and assist young people with applications for jobs, apprenticeships, education and training. You will help them overcome barriers to learning, build confidence and reach their full potential so they can make effective transitions into adult life. You will also contribute to a range of statutory tracking activities.

We are looking for someone with:

• Experience in an IAG or job‑placing environment.
• Experience working with vulnerable young people who are NEET or at risk of becoming NEET.
• Experience of partnership or multi‑agency working.
• Experience working in a multicultural environment, with an understanding of the barriers young people face in accessing opportunities.

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.