Support Officer (Leasehold Team)

We are recruiting for a Support Officer to join our Leasehold Team on a 6 months secondment.

If you are passionate about delivering excellent housing services, committed to achieving positive outcomes for residents, we would love to hear from you.

In this role, you will:

• Distributing incoming correspondence
• Setting up and maintaining file management systems
• Storing and retrieving documents and archiving
• Registering applications (e.g Alterations applications, Right to Buy, etc.)
• Responding to telephone enquiries
• Handling a range of internal and external enquiries in a polite and professional manner

About You
We are looking for someone who can demonstrate:

• Ability to prioritise own workload and work to deadlines
• Administrative skills and experience of working in a customer-facing role
• Good oral and written communication skills
• Good collaborative skills with the ability to work effectively in a diverse community.
• Knowledge and understanding of diverse needs of residents and staff
• Knowledge of Microsoft Word and Excel -intermediate

Our Benefits

• Competitive salary £36,963 to £38,637.
• Local Government Pension Scheme membership.
• Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.
• Flexible and agile working to support work–life balance.
• Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).
• Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.