Registration Service Manager

Are you ready to lead transformation and innovation in one of London’s most dynamic registration services? We are seeking an inspiring, commercially minded leader to join us as a Registration Service Manager. In this pivotal role, you will drive the operational excellence, ensuring we remain at the forefront of innovation, compliance, and customer satisfaction.

About the Role

As Registration Service Manager, you will:

• Provide operational leadership, championing continuous improvement and commercial growth while ensuring statutory compliance.
• Develop and deliver a forward-thinking service that responds to changing legislation, customer needs, and digital opportunities.
• Lead on change management initiatives, embedding a culture of innovation, resilience, and high performance.
• Identify and deliver new income streams, optimise resources, and ensure long-term sustainability through your commercial acumen.
• Work closely with the Superintendent Registrar/Head of Service, senior leaders, and external stakeholders to co-create solutions that enhance service delivery and reputation.

About You

You are a dynamic, dedicated, and enthusiastic leader with:

• Proven experience managing teams within registration or similar public services.
• A track record of delivering projects that maximise income, drive efficiencies, and improve customer service standards.
• Strong analytical skills, with experience in data collation, financial analysis, and process improvement.
• In-depth knowledge of registration law and procedures, with the ability to translate strategic vision into operational success.
• Excellent management, organisational, and communication skills, with the ability to multitask and think strategically.
• Experience in change management, project management, and continuous improvement, as well as commercial awareness.

Why Join Us?

This is a unique opportunity for a dynamic leader who thrives on challenge, is passionate about public service, and is committed to making a tangible difference for residents and colleagues. You will play a key role in shaping the future of our service, working in a supportive and forward-looking environment.

We are committed to equality, diversity, and inclusion, and welcome applications from all backgrounds.

Ready to Make an Impact?

If you are excited by the opportunity to lead, innovate, and deliver outstanding results, we would love to hear from you.

Please be aware that, as we continue to evolve and improve our services, the responsibilities and scope of this role may be subject to review and adaptation to reflect organisational needs.

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.