Facilities Assistant

Are you looking to build a rewarding career in Facilities Management while delivering excellent customer service? We are offering an exciting opportunity for a Facilities Assistant / Receptionist to join our Facilities Management team. This role provides hands‑on experience across a wide range of essential building, front‑of‑house, and operational services to support the smooth running of our corporate buildings.

About the Role

As a Facilities Assistant / Receptionist, you will be the first point of contact for many visitors and staff, providing a professional, welcoming, and efficient front‑of‑house service.

Your responsibilities will include:

• Reception and front‑of‑house duties – greeting visitors, managing sign‑in processes, handling enquiries and providing excellent customer service.
• Meeting and event support – setting up rooms, preparing spaces, organising equipment, and clearing down after events.
• Security and access control – issuing ID cards, supporting building access procedures, and monitoring CCTV.
• Building operations – responding to maintenance requests, reporting issues, and supporting day‑to‑day running of the building.
• Compliance and safety checks – assisting with fire safety inspections, routine building checks, and ensuring facilities are kept safe and operational.
• Facilities and housekeeping support – contributing to grounds maintenance, supporting cleaning teams, and helping to maintain a safe and tidy environment.

This role is ideal for someone who wants broad facilities experience and enjoys delivering high‑quality customer service in a fast‑paced environment.

About You

We are looking for someone who is:

• Friendly, professional, and customer‑focused
• An effective communicator with good interpersonal skills
• Proactive, organised, and able to manage time well
• Confident using ICT systems (training will be provided)
• Able to work as part of a team and take initiative
• Willing to learn and develop within Facilities Management

This is a great opportunity for those looking to grow their career and develop new skills in a supportive and collaborative workplace.

We reserve the right to close this vacancy early if we receive a high number of applications. To avoid disappointment, please apply as soon as possible.

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.