Project Support Officer - Early Help & Children & Family Service

Project Support Officer – Best Start in Life & Family Hubs Programme

We are looking for an organised, proactive and motivated Project Support Officer to help deliver the borough’s Best Start in Life and Family Hubs transformation programme. This role provides essential coordination and administrative support to ensure the smooth running of a complex, high‑profile, multi‑agency programme.

The Best Start in Life programme aims to join up and enhance early help, parenting support, perinatal mental health, infant feeding, SEND pathways and early learning services across the borough, ensuring every child has the best possible start in life. You will work closely with Project and Programme Managers to keep delivery on track and ensure records, documentation and reporting are accurate and up to date.

What you’ll do

• Support the delivery of projects and workstreams across the Family Hubs and Best Start in Life programme
• Maintain programme documentation including action logs, risk and issue registers, highlight reports and programme trackers
• Provide high‑quality administrative support: organising meetings, preparing agendas, taking minutes and coordinating follow‑up actions
• Monitor progress against project plans, preparing updates and supporting performance reporting
• Support data, finance and resource monitoring across projects
• Work collaboratively with colleagues in health, education, early years and the voluntary and community sector

About you

• Highly organised, with excellent attention to detail
• Confident using ICT and project tools such as Excel, MS Project and SharePoint
• Strong communication and relationship‑building skills
• Able to work proactively, manage competing priorities and support multiple workstreams
• Interested in improving outcomes for babies, children and families through effective early help and partnership working

Why join us?

This is a great opportunity to contribute to a nationally significant programme and help shape the borough’s future approach to early years and family support. You will be joining a committed and supportive multi‑agency team, with opportunities to develop your project skills and gain experience in transformation and early help delivery.

How To Apply

Please submit an application through our website, ensuring you address how you meet the person specification in the Job Description. 

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.