Repairs Coordinator

In this role, you will be liaising with stakeholders from councillors to residents in order to assist members of the borough. This includes raising repair orders to managing complaint casework related to repairs. Customer excellence is pivotal to achieve the desired resolution. You will be coordinating with Maintenance Surveyors to bring repairs on track and liaising with multi-faceted contractors to successfully carry out your role. Teamwork is essential to ensure smooth running of the service.

About You
We are looking for someone who can demonstrate:

• Planning and organisation skills

• Customer excellence

• IT and letter writing skills

• Experience (but no essential) with iCasework, NEC/Northgate, Agresso, etc.

• Some knowledge of repairs or complaints background

• Strong communication and collaborative skills, with the ability to work effectively in a diverse community.

Our Benefits

• Local Government Pension Scheme membership.

• Generous annual leave: 28 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.

• Flexible and agile working to support work–life balance.

• Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).

• Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.