Internal Communications Officer

We are recruiting for an Internal Communications Officer to join our Internal Communications Team, within the Communications and Marketing Service.

The Internal Communications Officer plays a key role in ensuring  employees are informed, engaged, and aligned with organisational priorities.

You will be responsible for planning, creating and delivering clear, consistent and compelling internal communications to support culture, change programmes, events, leaderships and day to day operational updates. This role will help build a connected workforce and strengthen our employee experience.

In this role, you will:

• help to deliver a high quality, comprehensive internal communications service across the Council, including all sites.
• support the delivery of our internal communications strategy.
• translate complex information into clear, accessible messages for diverse audiences.
• lead on or support communications plans, working closely with services to create and deliver effective and measurable campaigns.
• assist in drafting urgent or sensitive internal messaging during incidents or operational disruptions.
• monitor communications performance across channels, using analytics, feedback and engagement metrics.
• innovate and introduce new ways of working to constantly improve our offer.

About You
We are looking for someone who can demonstrate:

• Knowledge and experience of delivering internal communications for an organisation.
• Excellent written communication and copy writing skills.
• Experience in working with staff and senior management.
• Strong partnership working skills and the ability to assess complex issues.
• Great communication and collaborative skills, with the ability to work effectively in a diverse community.

Our Benefits

• Competitive salary.
• Local Government Pension Scheme membership.
• Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.
• Flexible and agile working to support work–life balance.
• Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).
• Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.